At CDAA we recommend and provide comprehensive website maintenance support packages designed to ensure all produced web based systems including websites, intranets, extranets and other online applications are fully supported and maintained throughout their lifetime.
These packages are typically made available to staff with marketing and/or administrative roles within your organisation and are delivered in various forms depending on the scope and nature of your ongoing requirements.
Scope of maintenance services typically includes:
- General website and online application maintenance
- Technical support, investigation & fault rectification
- (phone, email and onsite)
- Content updates and additions
- Website interface design charges
- Flash animation and multimedia integration
- Consultation in design, planning and functional upgrades
- Training
Depending on the type and level maintenance support required the package can include the following:
Priority level of service
You will be prioritised in terms of workflow scheduling and delivery over those that use our services on ad hoc basis.
Free phone and email support
You will have access to free phone and email support for an agreed period of time as determined by the maintenance package purchased. This free support includes:
- Phone and email support for website administrator and editors.
- Technical support investigations for quoting.
- Follow up training.
Savings off standard retail rates, fixed for 12 months
By purchasing a maintenance packages, we guarantee that you will pay a lower amount than our standard retail rate per hour, which will be then fixed this for 12 months.
Online ticketing and tracking
You will be provided access to our online job ticketing and tracking service which is designed to allow maintenance package clients to log job requests 24/7 which will be promptly responded to by our team. You will then be able to track all your requests and monitor their progress online.
Total Web Management™
If you are looking to take a guaranteed proactive and preventative approach to the monitoring, support and maintenance your online business assets, Total Web Management™ is for you.
TWM means the common method of waiting for problems to occur and then calling someone for support are gone. CDAA's Total Web Management™ (TWM) is a comprehensive service designed to mitigate the risks common only associated with dependence on online technologies.
Contact us for further details on how we can assist your organisation.